Privacy and Information Safeguarding
This privacy statement is effective as of June 27, 2018 and applies to the NHF website and describes how we handle personal information and the choices available to you regarding collection, use, access, and how to update and correct your personal information. Please note that this privacy statement will regularly be updated to reflect any changes in the way we handle your personal data or any changes in applicable laws. If you have any questions that this webpage does not address, please Contact Us.
1. Why does NHF gather information and how is it used?
As you visit and navigate our website, certain technical information about your visit is automatically gathered and stored. Information may include domain names, Internet Protocol (IP) address, browser and operating systems used to access the website, date and time you accessed the website, and what pages you visited. This information does not identify you personally. NHF uses this data in order to identify what information on the website is of most interest and to help us improve our service to you. NHF does not distribute, sell, disclose, make available, or otherwise use or share this information with any any third party without your consent, except as permitted by law.
Personally identifiable information may be collected from you if you initiate or request communication or a service through the website. For example, if you submit a request for assistance via our Contact Us page. NHF will utilize the information provided by you for the sole purpose of conducting the business transaction specifically requested by you.
The trust of our clients is our most valued asset. Therefore, we use personal information only as appropriate to provide you quality service and security.
2. What steps does NHF take to protect your personal information?
If we request personal information in order to fulfill a direct business request from you via our website, you will always be directed to a secure web page before providing that information. We use technology to encrypt information transmitted by or to you through our website. And we use VeriSign™ certificates to authenticate our website, allowing you to verify that you are connected to our website. In order to activate this technology, you need to utilize a browser like Chrome® or Microsoft® Internet Explorer. We recommend that you choose a browser with strong encryption capabilities.
In addition, we restrict access to personal information to only those employees, contractors and service providers who have a legitimate business purpose for the information, such as employees who needs that information to provide services you have initiated or requested.
We have made a significant investment in leading-edge security software, systems, and procedures to offer you a safe and secure environment and protect your personal information. While no security system is absolutely impenetrable, we are constantly reviewing, refining and upgrading our security technology, as new tools become available.
3. Does NHF share your information with any third parties?
NHF does not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as noted earlier and as described in the next paragraph.
For programs, sponsored by a third-party entity and managed by NHF (such as those sponsored by Golden State Finance Authority, NHF may provide the program sponsor with client information from our database to improve client support and notify clients of program and service offerings, updates and announcements.
To help us improve our services to you, we may engage in other business functions to help us to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business. We may also provide a party with client information from our database to help us analyze and identify client needs and notify clients of program and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose.
NHF reserves the right to disclose your personal information to third parties where required by law to regulatory, law enforcement or other government authorities.
4. What about "cookies" and other tracking devices?
Cookies also may be placed by third parties when you access their sites through linking from this website. We do not have access to these cookies or any information that these cookies may contain. Please contact the third-party site for more information on these cookies. Although we encourage third parties to adhere to appropriate privacy policies and standards, we are not responsible for the actions or policies of such parties.
5. Will I be able to review, change or correct my personal information?
6. Does the NHF Privacy Statement apply to links to external websites?
This website may contain links to other websites. Links to external or third party websites are provided solely for your convenience. The presence of a link does not imply any endorsement of the material on the website or any association with the website’s operators. NHF makes no representation and accepts no responsibility or liability regarding the quality, safety, suitability or reliability of any external website or the content or materials of such websites.